We aim to process all orders within 48 hours with the exception of sale periods where this may take up to 72 hours. Orders are processed on business days only (New Zealand Date & Time) Monday - Friday and during business hours (NZST 8am- 5pm).

If orders are placed in the weekend, they will be processed on the next available business day and shipped within 48 hours.

If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone, at which time you will have the option of choosing a different product or receiving a refund.

New Zealand: Overnight Couirier Track and Trace Signature required

Single garment $10.00NZD.
Multiple garments + $5.00NZD per item

All orders are sent via NZ Post. Delivery time frames are 1-3 working days. SophieBoxer deliveries are subject to standard courier time frames. Shipping fees include handling and packing fees as well as postage costs. Please note that customers in Christchurch are experiencing longer time frames for delivery.

International:

Australia, China, Hong Kong, Indonesia, Singapore, United Arab Emirates
Single garment $25.00
NZD
Multiple garments + $5.00NZD per item

Rest of the world
Single garment $35.00NZD
Multiple garments + $5.00NZD per item

We use NZ Post international post service which allows us to give you the best shipping prices. This includes track and trace. Packages are generally dispatched within 1-2 working days after receipt of payment. Delivery time frames are 3-14 working days. SophieBoxer deliveries are subject to standard courier time frames. This does not include the amount of time for any customs process. Delivery is not available to rural addresses so please arrange an alternative address if this is the case. SophieBoxer has no control over any customs or import duties that could be levied when the package reaches your destination country. You will be liable for these charges.

Please ensure you supply us with your full and correct shipping address.
Unfortunately we cannot be responsible for orders that go missing when an address has been incorrectly advised. A re-delivery of the total costs will be at your expense.

Insurance: All goods shipped are insured.